Email Marketing & Automation

Email
That Wins
Repeat
Work.

We run email marketing for small businesses across Australia. We design the campaigns and build the automated flows that keep you front of mind, so past customers come back and new enquiries turn into booked jobs.

You
Own Your List
Your email list is the one marketing asset you fully control. We build it in your name and you keep every contact, always.
No
Lock-in Contracts
Set Up
Once, Runs Daily
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Why clients choose us
No lock-in contracts
You can get hold of us
Reporting with clear next steps
Transparent fees
Small business specialists

Email Marketing Built
Around Your List.

Most businesses sit on a list of past customers and never email them. We turn that list into a steady source of repeat work. We organise your contacts, write emails that sound like you, and send them at the right moment so people remember you when they need you.

We handle everything: strategy, list setup, design, copywriting, automated flows and clear reporting. You stay focused on the work while your email keeps bringing customers back.

Talk to us about your goals
Email Strategy
We map out what to send, who to send it to and when. You get a clear plan built around how your customers actually buy, not a generic schedule of random emails.
List Building & Management
We help you grow your list with sign-up forms and offers, then keep it clean and organised so the right people get the right emails and your sender reputation stays healthy.
Campaign Design
We design emails that look right on every device and match your brand. Clean layouts, clear buttons and a look that makes people trust you enough to click.
Automated Flows
We build email sequences that send themselves. A new enquiry, a recent job, a quiet customer: each one triggers the right email automatically, so nothing slips through the cracks.
Email Copywriting
We write emails that sound like a real person, not a sales robot. Subject lines people open, copy people read and a clear next step that turns readers into enquiries.
Reporting & Optimisation
We track opens, clicks and the enquiries your emails generate, then we test subject lines, timing and offers every month to improve the numbers that matter to your business.

Our Email Marketing Process,
Step by Step.

Getting started is simple. Here is exactly what happens from the moment you reach out to us.

01
Free Discovery Call
We start with a conversation. No pitch, no pressure. We want to understand your business, your customers, your list and what you want email to do for you.
02
Strategy & Proposal
We put together a clear plan: which campaigns and flows to build, what to send and when. You will know exactly what we plan to do and what it costs before you commit to anything.
03
Build & Launch
We set up your account, organise your list, design the templates, write the emails and build the automated flows. We launch when everything is tested and ready, not before.
04
Optimise & Report
Every month we review performance, test new ideas and send you a clear report. You will always know what is working, what we are testing and what is coming next.

What Makes Our
Email Marketing Different.

A lot of agencies will blast your list with the same template every business gets and call it a campaign. We do things differently.

We only work with small businesses
We are not a generalist agency. Every client we work with is a small business, which means our emails are built specifically for how small businesses win repeat work and referrals.
You can actually get hold of us
The person writing your emails is the person you talk to. No handovers, and no waiting a week to hear back.
No lock-in contracts, ever
We work month to month. If it stops being worth it, you can stop, with no penalty and nothing to sign out of.
You own your list and your data
Your email account, your list and every contact stay in your name. We work inside it, but you own it. If we ever stop working together, you keep everything you have built.
Email
★ Hartwell Digital Difference

What Good Email Marketing Actually Looks Like

You
Own your list
Auto
Flows run daily
100%
Small business focus
No
Lock-in contracts
Emails written for your customers, not a template
Automated flows that send themselves at the right time
Clean, organised list managed in your name
Monthly reporting with recommendations
Ongoing testing and improvement every month
You own the account and all the data, always

Types of Email Campaigns
We Build

We recommend the right mix of campaigns and flows for your goals, not whatever is easiest for us to set up. Here is what we build for small businesses.

01
Welcome Sequences
The emails new subscribers and enquiries get automatically when they first join your list. A warm introduction that explains who you are, builds trust and turns a fresh contact into a customer.
AutomatedFirst ImpressionBest for New Leads
02
Newsletters
A regular email that keeps you front of mind with past and current customers. Helpful tips, recent jobs and updates that remind people you exist and make them think of you first next time.
Stay Top of MindRepeat Work
03
Promotional Campaigns
One-off emails built around a seasonal offer, a new service or limited spots in your calendar. We write and design them so they get opened and drive enquiries while the offer is live.
OffersDrive Enquiries
04
Re-Engagement Campaigns
Emails that win back customers who have gone quiet. We reach the people who have not booked in a while with a reason to come back, so you get value from contacts you already have.
Win BackQuiet Customers
05
Nurture Flows
Automated sequences that warm up leads who are not ready to book yet. We send the right information over time so that when they are ready to decide, you are the business they trust and choose.
AutomatedBuild Trust
06
Enquiry Follow-Up Automations
Automated emails that reply the moment someone enquires and follow up if they go quiet. For small businesses where speed wins the job, these flows make sure no enquiry is ever forgotten.
AutomatedFast Follow-Up

Email Marketing Questions
We Get Asked.

For most small businesses, once or twice a month works well. It keeps you front of mind without wearing out your welcome. Your automated flows then run in the background on top of that. We will recommend a rhythm that suits your audience and your capacity, and we adjust it as we see how people respond.

We work with the major email platforms and recommend the one that fits your business, your list size and your budget. If you already use a platform you are happy with, we work inside it. The account always stays in your name, so you keep full control.

Yes. We handle the writing and the design so you do not have to. We learn how your business sounds and write emails that feel like you, then we send them through for your approval before anything goes out. You are always in the loop, without doing the heavy lifting.

Not when it is done right. We only email people who have agreed to hear from you, we send useful and relevant content rather than constant sales pitches, and we keep the frequency sensible. Done well, email reminds your customers you exist and makes them glad you got in touch.

Always. Your email account and your list of contacts stay in your name. We manage everything inside it, but you own the asset. If we ever stop working together, you keep your full list, your templates and your data. Nothing walks out the door with us.

Email often works faster than other channels because you are talking to people who already know you. Many clients see replies and enquiries from their first few sends. The automated flows then keep working in the background, and results build month after month as your list grows and we refine what we send.

It depends on how much we build and manage for you, so we quote after a quick chat about your goals. It is a clear monthly fee agreed upfront, with no lock-in contracts and no surprises on your invoice.
Grow
Ready to Get Started

Turn Your List
Into Repeat Work.

Book a free call with our team. We'll look at your list and what you're sending now, talk through your goals, and say whether email is worth doing for you right now. If it isn't, we'll tell you that.

No lock-in contracts. Month-to-month. You own your list.

More Of What We Do

Services That Grow Your List.